Viviane Woodard makes every effort to process and ship all orders quickly, efficiently and correctly.
To provide the fastest possible service, orders are shipped with the United States Postal Service.
It is the company’s goal to process and ship orders within 24 hours of receiving the order.
Our record in accomplishing this is excellent.
Only at the end of the month or end of specials when there is a higher influx of incoming orders could this possibly be extended for one or more days.
For this reason, we recommend not to wait until the last day of the month or special to place orders.
You can usually expect to receive delivery within two to eight days after ordering almost anywhere in the continental United States.
All orders for Puerto Rico will be shipped “Priority Mail”.
Viviane Woodard uses BIODEGRADABLE PEANUTS (Static-free), which decompose in water leaving no toxic waste.
|Orders under $85.00
|Orders over $85.00
We at Viviane Woodard stand behind our products .
Viviane Woodard offers a 30-day, money-back satisfaction guarantee!
This is for any orders purchased directly from us or on our site.
Please contact our 1-800-423-3600 for a required authorization code for your return.
After receiving your code please include with your return along with your name, address, phone and email.
Please include with your return the reason for the return and if you would like a refund or exchange.
Exchanges will be processed once we receive the return.
Please allow up to 14 days from the date we receive your return for the refund to be processed.
Once the refund is issued you will receive an email from us.
Please note, that shipping charges are not refundable on returns and exchanges.
If returning an item on your order and it drops your total below your free shipping of $85 the shipping charge will be deducted from you return .
Please be advised that final sale items cannot be returned/exchanged.